a) Company health club
b) New general manager
c) New sales manager
d) Closure of cafeteria
e) Meeting postponed
f) Conference rooms
Task 21. Imagine that you are a scientist, and you have recently bought a very expensive and important device for your experiment. But while testing this device before starting a very important experiment you have realized that it doesn’t work properly. Write a letter of complaint to the manager of the shop you have bought the device in. Work in pairs. Mind the useful language given below.
|Useful language for letters of complaint|
|I am writing to complain about / regarding / on account of / because of / on the subject of / I am writing to draw your attention to / I am writing to you in connection with, etc.||I was appalled at / I want to express my strong dissatisfaction with / I feel I must protest / complain about, etc.|
|Closing remarks||I hope / assume you will replace / I trust the situation will improve / I hope the matter will be resolved / I hope we can sort this matter out amicably, etc.||I insist you replace the item at once / I demand a full refund / I hope that I will not be forced to take further action, etc.|
Task 22. Choose any type of business letters you haven’t practiced with and write your own letter.
Task 23. Check your group mate’s letter using the Criteria for assessment.
|Criteria for letter assessment|
|1. Is the content appropriate to the audience and purpose of the letter?|
|2. Does the letter contain sufficient information?|
|3. Is the content relevant?|
|4. Is the language appropriate to the audience and purpose of the letter?|
|5. Is the language reasonably grammatical?|
|Format and layout|
|6. Has the format of a formal letter beenused?|
|7. Have the layout conventions of formal letters been followed? (spacing, subject,indentation etc)|
Task 1. To start a presentation follow the advice:
ü Introduce yourself.
|My name’s Katherine Beckett and I work for Allianz Life. My talk is called “Consultancy skills in the 21st century”|
ü Outline what you’re going to talk about: describe the different sections of your talk.
|There are a few main areas in computer testing I want to talk about today|
|If you have any questions, I’ll be very happy to answer them at the end of the session.|
Do’s and don’ts:
|a Start on time. Don’t wait forlatecomers bPlan how long you’re going to spend on each point and keep to these timings. c Don’t labour a particular point (spend too long on something) d Don’t digress (talk about things that have nothing to do with the subject), unless you have a particular purpose in mind. e Finish on time. Don’t run over. It looks bad if you don’t have time to finish all your points and answer questions.|